Call us: 604-757-1927
TERMS OF SERVICE
Kraken Fitness Ltd. Last Updated: March 26, 2026
1. Introduction
These Terms of Service (“Terms”) govern your use of the website krakentraining.com (“Site”) and any related services operated by Kraken Fitness Ltd. (“Kraken Fitness,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.
Kraken Fitness Ltd. is a registered British Columbia corporation operating a personal training facility at 6637 Hastings Street, Burnaby, BC V5B 1S1.
2. Services
Kraken Fitness offers in-person personal training, semi-private training, tandem training, teen training, online coaching, nutrition coaching, and related fitness services. Specific program details, pricing, and terms are outlined in the applicable Training Agreement or Online Coaching Agreement signed at the time of enrollment.
These Terms govern your use of the Site. Your participation in training programs is governed by the separate Training Agreement or Online Coaching Agreement you sign at enrollment.
3. Eligibility
You must be at least 18 years of age to use this Site or purchase services. Individuals aged 12-17 may participate in our Teen Training program with written consent from a parent or legal guardian. By using this Site, you represent that you meet these requirements.
4. User Accounts
If you create an account on the Site or any connected platform (including our booking system):
You must provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity that occurs under your account.
You must notify us immediately of any unauthorized use.
We reserve the right to suspend or terminate accounts at our discretion.
5. Bookings and Appointments
All bookings made through the Site or our booking system are subject to availability.
Payment is required at the time of booking or as outlined in your Training Agreement.
All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Sessions canceled with less than 12 hours notice are forfeited.
We reserve the right to cancel or reschedule sessions when necessary and will provide reasonable notice.
6. Payment and Billing
Payment is processed through our facility management platform.
By enrolling in a program, you authorize Kraken Fitness to charge the payment method on file for all amounts due under your Training Agreement or Online Coaching Agreement.
Weekly memberships are billed on the same day as the initial payment. Pre-paid programs are paid in full at enrollment.
Failed or declined payments may result in suspended services.
Refund and cancellation terms are governed by your signed Training Agreement or Online Coaching Agreement.
7. Cancellation and Refund Policy
Full cancellation and refund terms are set out in your signed Training Agreement or Online Coaching Agreement. In summary:
Paid sessions are non-refundable.
Pre-paid programs are final sale after the free-trial period.
Cancellation requests must be submitted at krakentraining.com/cancel with a minimum of 14 days notice.
Pause requests must be submitted at krakentraining.com/pause.
The signed agreement you received at enrollment is the binding document for all refund and cancellation matters.
8. SMS Communications
By signing a Training Agreement or Online Coaching Agreement, you consent to receive SMS text messages from Kraken Fitness Ltd. and its authorized trainers for customer care, service-related, and promotional purposes.
Message types: Responses to inquiries, session scheduling, appointment reminders, training check-in follow-ups, and information about new programs, services, or promotions.
Frequency: Varies based on your program and active training schedule.
Opt-out: Reply STOP to any message at any time, or notify staff in writing.
Help: Reply HELP to any message, or contact us at the facility.
Rates: Message and data rates may apply depending on your mobile carrier and plan.
For full details, see our SMS Consent Page.
9. Health and Fitness Disclaimer
Kraken Fitness provides personal training and nutrition coaching services. We do not provide medical advice, diagnosis, or treatment. Nutrition guidance is educational only and is not a substitute for medical or dietetic care.
You acknowledge that physical training carries inherent risks, including physical injury.
You are responsible for obtaining medical clearance before participating in any fitness program.
You should consult a physician before beginning any exercise or nutrition program.
All fitness results vary by individual. We do not guarantee specific outcomes.
10. Advertising Disclaimer
Kraken Fitness may advertise on third-party platforms including Meta (Facebook and Instagram), Google, YouTube, and other channels. All advertising content is subject to the advertising policies of the respective platforms.
Testimonials and reviews featured in our advertising reflect individual experiences and are not guarantees of results.
Before-and-after imagery, where used, represents actual client results and does not guarantee similar outcomes.
Any claims regarding fitness results are based on individual client experiences and may not be typical.
11. Intellectual Property
All content on this Site — including text, images, logos, graphics, videos, and design — is the property of Kraken Fitness Ltd. and is protected under Canadian copyright law.
You may:
Access and view the Site for personal, non-commercial use.
Print pages for personal reference.
You must not:
Copy, modify, distribute, or reproduce any content without written permission.
Use any content for commercial purposes.
Remove any copyright or proprietary notices.
Attempt to reverse engineer or extract source code from the Site.
12. Third-Party Platforms and Links
Our services use third-party platforms to deliver your training experience, including platforms for workout programming, scheduling, billing, body composition analysis, and video communication. Your use of these platforms is subject to their respective terms of service and privacy policies.
The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites.
13. Facility Recording and Surveillance
Common areas of the facility are monitored by video surveillance (no audio) for security purposes.
Meeting rooms are audio and video recorded for internal training and quality assurance purposes, with notice posted inside.
By entering the facility or meeting rooms, you consent to applicable recording.
Your image, video, or audio will not be used for marketing purposes without your advance notice and explicit prior consent, which may be revoked at any time.
14. Privacy
We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).
Information we collect:
Personal identification information (name, email, phone number, address) provided at enrollment.
Health and fitness information provided for program design and progress tracking.
Payment information processed through our billing platform.
Communication records between you and your trainer through our business messaging platform.
Body composition and assessment data collected during training.
How we use your information:
To deliver and administer your training program.
To communicate with you about scheduling, progress, and service-related matters.
To process payments.
To improve our services and internal training.
How we protect your information:
Client communications are conducted through secure business platforms and may be accessed by management for quality assurance purposes.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We share your information with third-party service providers only as necessary to deliver our services (e.g., scheduling, billing, workout programming platforms), and these providers are bound by their own privacy obligations.
Your mobile number will not be shared with third parties or used for promotional purposes.
Your rights:
You may request access to your personal information held by Kraken Fitness.
You may request correction of inaccurate information.
You may withdraw consent for non-essential communications at any time.
For full details, see our Privacy Policy.
15. Limitation of Liability
To the maximum extent permitted by law:
The Site and its content are provided “as is” and “as available” without warranties of any kind, express or implied.
Kraken Fitness is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site.
Kraken Fitness is not liable for any interruption, error, or delay in the Site or its services.
Our total liability for any claim related to the Site shall not exceed the amount you have paid to Kraken Fitness in the 12 months preceding the claim.
Nothing in these Terms excludes liability for gross negligence or willful misconduct.
16. Indemnification
You agree to indemnify and hold harmless Kraken Fitness Ltd., its owners, employees, trainers, and contractors from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of the Site, your violation of these Terms, or your participation in any Kraken Fitness program.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of British Columbia.
18. Changes to These Terms
We may update these Terms at any time. Changes are effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with any applicable Training Agreement, Online Coaching Agreement, Privacy Policy, and SMS Consent Page, constitute the entire agreement between you and Kraken Fitness Ltd. regarding your use of the Site and services.
21. Contact
Kraken Fitness Ltd. 6637 Hastings Street Burnaby, BC V5B 1S1 Email: [email protected] Phone: 604-360-0418
By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
