PRIVACY POLICY

Last Updated: January 10, 2025

1. INTRODUCTION

This Privacy Policy explains how Kraken Fitness LTD (“we,” “us,” or “our”) collects and uses your information through our website and at our facility (6637 Hastings Street, Burnaby, BC V5B 1S1).

2. INFORMATION WE COLLECT

We collect directly and through advertising platforms (including Facebook):

• Facebook Pixel data for conversion tracking
• Ad interaction data
• Marketing analytics
• Name and contact details
• Emergency contact information
• Health and fitness information
• Payment information
• Photos (if you provide them)
• Security camera footage (in our facility)
• Website data (cookies, IP address, device information)

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Manage your membership
• Process payments
• Contact you about your account
• Improve our services
• Send you marketing messages (which you can opt out of)
• Ensure facility security

4. INFORMATION SHARING

We share your information with:

• Payment processors to handle transactions
• Email services to send you messages
• Law enforcement when required by law

We do not sell your personal information.

5. YOUR RIGHTS

You can:

• Access your personal information
• Correct your information
• Request deletion of your information
• Opt out of marketing emails
• Contact us with privacy questions

6. SECURITY

We use industry-standard security measures to protect your information, but no method of internet transmission is 100% secure.

7. CONTACT US

Privacy Officer Kraken Fitness LTD 6637 Hastings Street Burnaby, BC V5B 1S1 Email: [email protected]

By using our services, you agree to this Privacy Policy.